At AcecorePay, we prioritize customer satisfaction and aim to provide a seamless payment experience. Our refund policy is designed to be fair and transparent. Please review the following terms regarding refunds:
- Refunds are only applicable for transactions that meet specific criteria, such as duplicate charges or unauthorized transactions.
- Services rendered and transaction fees are generally non-refundable.
- To request a refund, users must contact our customer support within 7 days of the transaction.
- Provide relevant details, including transaction ID, date, and a brief explanation of the reason for the refund.
- Refund requests will be processed within 7 business days after approval.
- Approved refunds will be credited back to the original payment method.
- Refund requests may be denied if they do not meet the eligibility criteria.
- We reserve the right to deny refunds for reasons such as misuse of the platform or violations of our terms of service.
- Subscriptions and recurring payments are subject to their own terms. Cancellation requests must be made before the next billing cycle to avoid charges.
- For refund inquiries or assistance, please contact our customer support team at acecore@jellywebb.com.
- Include "Refund Request" in the subject line for prompt attention.- In the event of a disputed transaction, AcecorePay will conduct a thorough investigation to determine the validity of the claim.
- Users are encouraged to provide any relevant documentation or evidence to support their case during the investigation.
- For transactions involving currency exchange, any fluctuations in exchange rates are non-refundable.
- Users are responsible for any third-party fees associated with currency conversion.
- AcecorePay is committed to providing uninterrupted services, but we are not liable for temporary disruptions due to unforeseen circumstances, including but not limited to technical issues or maintenance.
- Refunds will not be issued for service interruptions beyond our control.
- If AcecorePay is integrated into third-party platforms, users should also adhere to the refund policies of those platforms in addition to AcecorePays policies.
- All refund-related communications and details will be treated with confidentiality to protect user privacy and security.
- Refunds are non-transferable and can only be issued to the original payer. Requests for transfers to a different account or individual will not be entertained.
- This refund policy is governed by and construed in accordance with the laws of the federal republic of Nigeria. Any disputes arising from or in connection with this policy will be subject to the exclusive jurisdiction of the courts in Nigeria.
By using AcecorePay, users agree to adhere to this refund policy. We appreciate your understanding and cooperation in ensuring a secure and efficient payment experience on the cloud.
If you have any further questions or concerns, please contact our customer support team at acecore@jellywebb.com. Include "Refund Request" in the subject line for prompt attention.